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Terms and Conditions - Mk City Airport Cabs

 You will automatically receive an 'MK City Cabs' email for the journey(s) . You are responsible for checking that the details received to us are correct. You must call us to reconfirm your online booking, there is a possibility that you have received the booking confirmation but we don't have it.

We always send a booking confirmation text message 24 hrs in advance before your pickup if you have not received a text you must call us for the confirmation of the booking.

Our driver is alway there 15 mins before your pickup from your address, you must call us straight way for any issue. You have the right to book your taxi journey with other operator if our driver not there 15 mins before your pickup.

MK City Cabs does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions, trade disputes, threat of war, sabotage, insurrection, act of terrorism, website booking system error, website down, computer down, telephone system, address problem or any unforeseen circumstances.

In the above circumstances we can advice you to get your local taxi, and we will pay the difference if your local cab charge you extra.

We advise passengers to plan to arrive at the airport 3 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. MK City Cabs will not take responsibility for any passengers missing their flight if Three hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 3 hours prior to flight departure, however MK City Cabs accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

If your flight has any serious delays/cancelled please inform us or NOT the driver as soon as possible. You should tell us in advance atleast minimum 24hrs for any cancellation, otherwise we will charge you 100% for the cab fare.

MK City Cabs use their own transport wherever possible but do use third party companies where appropriate.

MK City Cabs does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact our customer services team immediately.

We are work hard to safeguard your privacy when you visit our website and this policy tells you how we will deal with your personal information. MK City Cabs is operated by: Trading as Airport Specialist Cars License by Luton Borough council. . We are not registered for VAT.

Our contact details are as follows: 24 Thirlstone Road, Luton, Bedfordshire, LU4 8QT

General email: info@mkcitycabs.co.uk ,Telephone number: +44 (0) 1582 - 505 505 , Private Hire Operator Licence Number: 166689 (Trading as Airport Specialist Cars)

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